Formal report Essay Example | Topics and Well Written Essays - 3500 words

Formal report - Essay Example The company has a diverse customer base and thus the resources to improve the relationships between customers, employees and management, among others. The importance of leadership is highlighted in this report while defining the role expected of different players in the business. The report also incorporates the elements of building a proper customer service repertoire. The customer service is to be supported by a charter and standards, which also incorporates the use of norms and organizational practices. The above discussion and recommendations demand that Samsung improves on the employee policy to empower their contributions to customer challenges, by developing an employee well versed with the company operations, in different product departments, to improve on knowledge directed towards customer-service In this way, stronger customer loyalty will be built that leads to better company image and increasing revenue. The report concludes with the provision of a conclusion based on fi ndings, and recommendations that would improve on how the company relates with customers. The paper limits the study to the electronics branch of the business. This paper covers challenges that are faced by Samsung’s customer relations. Samsung has two challenges in customer relations. Customer service representatives experience high pressure because they receive many negative emotions and hear lots of complaints, and the working environment is not as comfortable as other clerical jobs, in retrospect to the nature of the job. The principles of customer service (integrity, respect, and accountability) must be integrated with the customer relations policy in Samsung’s approach to dealing with their clients, under customer support. The company has a diverse customer base and thus the resources to improve the relationships between customers, employees and management, among others. The importance of leadership is highlighted in this report while defining the role

Politics of the Middle East Essay Example | Topics and Well Written Essays - 3500 words

Politics of the Middle East - Essay Example Historically, governments throughout the Arab world has been structured according to Islamic tradition and law in one form or another. This dates back to the Constitution of Medina, which was established by the Prophet Muhammad himself. This constitution provides the framework for Islamic tradition. The Prophet Muhammad is a revered figure and, while this establishment of a constitution did not imply written government law, it served to form the foundation for Muslim culture world wide. This culture has existed for centuries, and remains to this day. As mankind advances intellectually and technologically, however, the Arab Spring is an example of an increasing frustration with long standing values and principles that have remained in place across generations. It must be noted that the Arab Spring is not a fight against Islam. On the contrary, it is a fight for more individual freedoms and rights and a gradual loosening of cultural restrictions that have been in place since the time o f the Prophet. This needs to be balanced with a desire to maintain a strong Islamic faith, which when coupled with cultural norms, can prove quite difficult to do. From the foundation of Islam, much of the Arab world was tribal based. There were multiple tribes and families represented, and Muhammad saw Islam as a way to bring them all together under a common religious banner. This Constitution, therefore, was the first formal agreement amongst all of the tribes represented in the region, and actually led the way to the formation of the first Islamic state in the region.